Choose your best fit
We offer three distinct support offerings. Each can be used independently from each other. Choose any combination, one two or all three as needed.
Scenario 1: You have had a new network installed by a NetDzine who now have working knowledge of your new installation. You wish to ensure that all your hardware is covered by extended warranty benefits offered by the manufacturer such as firmware updates and hardware replacement together with a support offering that’s provided 24 hours a day in case of critical service outages. But you know that the manufacturer will not have a working knowledge of your network and that there are times when you just need to ask some questions that only someone who installed it and has been to your site who would easy understand. Choose NetAssist + NetPlus.
Scenario 2: You already have an existing support agreement procured elsewhere which provides vendor support, but you feel that the general day to day support queries are not being addressed as you would expect. Your system has grown organically and is requiring frequent design & configuration changes. Choose PAYG + NetAssist.
Scenario 3: You are comfortable with general day to day operation and understand your network fairly well and need to have the break/fix support, firmware updates and hardware replacement services offered from the manufacture. But you require occasional help configuring new features on the network. Choose PAYG + NetPlus.